Shipping policy

Shipping Policy

Big Beaver Energy is committed to providing a smooth and reliable shipping experience. Below you’ll find important information about how and when orders are processed, shipped, and delivered.

Order Processing & Shipping Time

Production and processing typically require 4–10 business days before shipment. Orders are not shipped on weekends or holidays.

During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you by email. Delivery times may also be impacted by holidays or carrier delays outside of our control. Orders may have to go through customs or similar import process - we cannot control this process.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Because orders are processed quickly, we cannot change a shipping address after the order has been placed. If you are using a third party payment method, double check that the address listed is what was intended.

We may contact you to confirm the correct shipping address if it is flagged in our system as not being deliverable. If we do not receive a response in 10 business days we will cancel the order.

Undeliverable Packages

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for administrative and reshipping costs. Fees will vary depending on the circumstances.

Lost or Stolen Packages

Once a shipment has been marked as delivered by the carrier, responsibility for the package generally transfers to the customer. If you believe your package was lost or stolen after delivery, please contact the carrier first. We will gladly provide any shipping documentation reasonably necessary to assist with an investigation. We cannot assist with non-delivered orders until three business days has passed from when marked delivered - they often turn up in this time period.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please notify us within 15 days of delivery whenever possible.

If your order is damaged or incorrect, we will rectify it for you. We can then either refund you or replace it for you, at no cost to you. If an item return is required, we will issue you a shipping label. If your item is damaged, please do not dispose of it until we have responded to you - sometimes, an insurance claim on our end requires shipping back the damaged item to the courier. We will tell you immediately.

You can respond to your order email or email us directly at info@bigbeaverenergy.com. We will need to confirm the order details, and may need images of what happened.

Returns

For information about returns, see our return policy.

Out-of-Stock Items

If part of your order is temporarily out of stock, we may ship available items first and send the remaining items once they are back in stock. If there are any significant delays, we will notify you.

International Orders, Duties & Taxes

For international shipments, customers are responsible for any applicable import import duties, customs fees, VAT, taxes required by the destination country. These charges are determined by local customs authorities and are not controlled by Big Beaver Energy.